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Salesforce Inc. (NYSE:CRM) announced a federal expansion on Thursday. The U.S. Department of Labor (DOL) has tapped the company’s Agentforce platform to modernize its National Contact Center.
The Launch of DOLA
The DOL is rolling out “DOLA,” an autonomous AI agent. This digital assistant provides 24/7 support for American workers and retirees. DOLA leverages Salesforce’s trusted data fabric to provide personalized assistance across 28 federal programs. It functions as a “digital workforce” to handle high volumes of inquiries.
DOLA does more than just chat. It can collect intake details, open formal cases, and launch …
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