AD Mortgage released a new broker technology survey this week, which shows mortgage professionals are increasingly using artificial intelligence and digital tools but still face gaps in training, integration and adoption decisions.
Based on responses from more than 250 mortgage brokers nationwide, the “Technology in the Mortgage Industry: 2026 Broker Survey” offers a snapshot of how originators are incorporating new technology into their workflows, according to the company’s announcement.
The report found that brokers rate their current technology level at an average of 7.22 out of 10, suggesting a largely tech-enabled market that has not yet reached full maturity. More than half of respondents (54%) said they have not yet decided which new technologies to implement next, indicating that many firms are still in a transition phase.
The survey comes as originators face a prolonged volume slowdown, margin compression and higher operational costs. Many lenders and brokers are turning to automation, AI and integrated platforms to reduce manual tasks, manage compliance and improve borrower experience.
AD Mortgage’s findings show that while willingness to adopt new tools is high, enablement is lagging. A total of 83% of respondents said they are ready to adopt new technology, but satisfaction with training averaged just 6.49 out of 10. In addition, 57% of brokers said they need additional training and support to fully leverage the tools available to them.
“Our survey makes it clear that the industry is ready to embrace technology, but adoption alone isn’t enough,” Max Slyusarchuk, CEO of AD Mortgage, said in a statement. “The next phase is about making these tools more accessible, better integrated, and easier to use so brokers can fully realize their benefits.”
Artificial intelligence is already part of the daily toolkit for many respondents. The survey found that 55% of brokers use AI daily or regularly, and 72% expect significant growth in AI use over the next three years.
Integration emerged as a central concern. More than 82% of brokers said integration across systems is highly important, and 33.5% specifically look to lenders for support in implementing new technology.
Rather than standalone point solutions, brokers signaled a preference for connected ecosystems that tie together loan origination systems, pricing engines, CRM platforms, document management and communication tools.
This article was generated using HousingWire Automation and reviewed by a HousingWire editor before publication. The system helps convert company announcements and industry data into HousingWire-style news coverage.
