Freshworks Inc. (NASDAQ:FRSH) has cut hundreds of jobs as it accelerates its shift toward artificial intelligence (AI), with leadership saying automation is now deeply embedded in how the company builds and runs its business.
AI-Driven Restructuring Sparks 500 Job Cuts
On Tuesday, Freshworks said it will lay off about 11% of its workforce, or roughly 500 employees, as it restructures operations in response to rapid AI adoption across the tech industry, reported Reuters.
The company, which provides customer service and IT support software, said the cuts will span global teams and are aimed at reducing management layers and automating routine work.
CEO Dennis Woodside told Reuters the restructuring reflects how AI is already changing internal operations.
“Over half of our code is written by AI,” Woodside said, adding that automation has significantly reduced “rote work that technology can take care of.”
The company also pointed to similar moves across the sector, noting peers such as Atlassian Corp. …
This post was originally published here
